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CEB's Fact Sheet

(i) Service Delivery at the CEB
The response time to the requests of customers is a very important aspect of service delivery and requires close monitoring.
  • The first KPI (KPI fins) indicates the average number of days between an application being lodged at the CEB and the first site visit to the customer’s premises.
  • The second KPI (KPI p2mv) indicates the average number of days between payment being made for a new supply and the effective connection to the CEB grid.
  • The third KPI (KPI ins(AP)) indicates the average number of days taken for processing CEB’s Clearance for the purpose of Building and Land Use Permit.
- Download the latest Key Performance Indices for Service Delivery
 
(ii) Reliability of Supply
The CEB is committed to improving its reliability of supply and preventing power interruptions by the continuous monitoring of its SAIDI and SAIFI indices in line with best international practices.
Table 1.0 and 2.0 below provides for SAIDI* ,SAIFI** and CAIDI figures for the past four years.

Table 1.0 - SAIDI and SAIFI Figures

Parameters Units Areas 2013 2014 2015 2016
SAIDI * Hours North 2.03 2.01 1.77 2.69
Centre 3.28 2.63 3.99 2.63
South 4.89 4.84 3.19 4.39
SAIFI ** Index North 0.58 0.6 0.6 0.96
Centre 1.28 1.08 1.08 0.96
South 2.49 2.16 1.44 3.54
* SAIDI is the System Average Interruption Duration Index i.e. the average duration of interruption of electricity experienced by a customer during the year.

** SAIFI is System Average Interruption Frequency Index i.e. the average number of times a customer has experienced interruption of electricity during the year.

Table 2.0 – CAIDI Figures
Parameters Units Areas 2013 2014 2015 2016
CAIDI = SAIDI/SAIFI Hours North 3.5 3.35 2.95 2.80
Centre 2.56  2.43 3.69 2.74
South 1.96 2.24 2.21 1.24



(iii) System Losses
Figures for System Losses.
Data 2010 2011 2012 2013 2014 2015 2016
Losses (%) 8.1 7.95 7.65 7.1 6.86 6.59 6.27