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Customer Services >> Our Services

  The CEB is committed to handling customer requests and applications in a courteous and efficient manner. Customers can contact the CEB by the following means:
Approval of Plan Clearance for Morcellement Projects New Electricity Supply Application for increase/decrease in load  
           
  Verification of meter   Temporary Supply Insulation of Network Displacement of pole/meter/transformer/service line
           
  Termination of Contract   24/7 Emergency Fault Repairs    
Services
Approval of Plan
If you are in the process of starting the construction of a residential building or any other building structure for commercial or industrial purposes, you might need to apply for clearance with the CEB before obtaining your Building and Land Use permit from the Local Authorities.

In order to obtain your clearance from the CEB, you can make an application for approval of plan at any of our Customer Service Centers. The following will be required to process your application:
  • National Identity Card and contact details of applicant.
  • Customers who are already electricity account holders with the CEB should produce their Business Partner Number or a recent copy of their electricity bill.
  • Two identical sets of scaled drawings constituting of a location plan, a site plan, one plan view and any two side elevations, adjacent to access roads to the plot of land, with the relevant section drawings. Drawings are to be submitted with the authorized original signature/ seal of architect, and preferably in A3 size.
  • A sum of Rs 375* as processing fee, payable upon application for CEB clearance
* subject to revision
Clearance for Morcellement Projects
If you wish to sell your land by way of a parcelling project, it would be advisable for you to contact the Morcellement Board for initiating the project.
Application for electricity supply for
Domestic purpose | Commercial purpose | Industrial purpose

Domestic Supply
To connect an electricity account for residential purposes, an application must be made in person or in writing, together with the following documents:-

  • National Identity Card of the applicant or Passport ID;
  • A copy of the title deed of the property where application for new supply is being made;
    • Or a copy of the Lease Agreement, if applicant is a resident on State Land;
    • Or a copy of the transcription, if the land has been transcribed to the applicant;
    • Or a letter of authorization* from the landlord if the applicant is a tenant. A copy of the landlordís title deed is also needed in this case;
  • Building and Land Use Permit for the said premises, wherever applicable
  • A list of the declared electrical appliances to be connected in Watts or Kilowatts.
* If you are occupying a premise as a Tenant, the authorisation of your Landlord shall be required together with a copy of the latterís National Identity card and Title deed.


Commercial Supply
To connect an electricity account for commercial, an application must be made in person or in writing, together with the following documents:

  • National Identity card of the Director or Passport;
  • A duly signed letter from the company requesting the new supply clearly specifying the total connected load;
  • A list of the declared electrical equipment to be connected in watts or kilowatts
  • A copy of the Business Registration Card of the company
  • A copy of the Certificate of Incorporation of the company;
  • A copy of the Title Deed in case of ownership of the premises;
  • A letter of authorization from the landlord or a copy of the Lease Agreement if the customer is a tenant, as well as copy of the relevant title deed;
  • A Building & Land Use Permit, wherever applicable;
  • A Trade License from the relevant authorities;
  • In case of a registered company, a list of shareholders( those holding more than 10 % of shares);
Industrial Supply
To connect an electricity account for industrial purposes, an application must be made in person or in writing, together with the following documents:
  • National Identity card of the Director or Passport;
  • A duly signed letter from the company requesting the new supply clearly specifying the total connected load;
  • A list of the declared electrical equipment to be connected in watts or kilowatts
  • A copy of the Business Registration Card of the company
  • A copy of the Certificate of Incorporation of the company;
  • A copy of the Title Deed in case of ownership of the premises;
  • A letter of authorization from the landlord or a copy of the Lease Agreement if the customer is a tenant, as well as copy of the relevant title deed;
  • A Building & Land Use Permit, wherever applicable;
  • A Trade License from the relevant authorities;
  • In case of a registered company, a list of shareholders( those holding more than 10 % of shares);
Displacement of pole/meter/transformer/service line
Should you wish to apply for a displacement of the CEB network (pole, meter, transformer, service line, High tension line, Low Voltage line), you can contact us at any of our Customer Service Centers by quoting your Contract Account or Business Partner Number and making your request in writing or calling in person.

Please bring along your National Identification Card with you.

You can also email us your request together with the scanned copies of the above requested documents on customerservice@ceb.intnet.mu.

A processing fee, as per our applicable rates, may be claimed to you based on your actual loading and present network configuration.
Temporary Supply
The CEB provides temporary supply for the following purposes:
  • Decorative lighting
  • Illumination of Streets
  • Public address system
  • Other purposes e.g. wedding or religious gatherings
Should you wish to apply for a temporary electricity supply as listed above, you can contact us at any of our Customer Service Centers by quoting your Contract Account or Business Partner Number and making your request in writing or calling in person.

Please bring along your National Identification Card or Certificate of Incorporation with you. Also let us know your temporary requested load (number of watts) and the period of connection, that is the first day/time and the last day/time for which the supply will be required.

This service is provided only following advance payment of the required charges based on the Tariff 615 of our Electricity Tariff Schedule.
Verification of your meter
If you have recently noted that your energy consumption has increased or decreased drastically and that you suspect your energy meter to be faulty, you can apply for a verification of your meter through the installation of a check meter at your premise. A check meter will be installed in series with your own energy meter for a period of one month.

The CEB is committed to you by enabling the transparency of the installation of the check meter. In this way, you can yourself monitor the energy consumption on your meter and that on the CEB check meter. It is worth noting that a tolerance of 2% is allowable as per Section (b) (ii) under Regulation 44 of the Electricity Regulations 1939.

This service is provided against the payment of a processing fee of Rs 450*.

If the check meter results show that your energy meter is faulty, the processing fee of Rs 450* will be consequently refunded to you through a credit adjustment on your electricity Contract Account number and the meter will be replaced.
Insulation of Network
Should you wish to apply for the insulation of CEB network, you can contact us at any of our Customer Service Centers by quoting your Contract Account or Business Partner Number and making your request in writing or calling in person.

You can also email us your request together with the scanned copies of the requested documents at customerservice@ceb.intnet.mu. A processing fee shall be claimed to you regarding the type of insulation request of the bare network adjacent to or crossing your premise. This fee will consequently initiate the preparation of a Cost Estimate for the required works. This cost estimate will be further claimed to you and will be carried out after receipt of payment.
Application for increase/decrease in load
Residential Customers    |   Commercial/Industrial Customers

Residential Customers

Should you wish to apply for an increase or decrease in your declared load, you can contact us at any of our Customer Service Centers by quoting your Contract Account or Business Partner Number and making your request in writing. Please bring along your National Identification Card with you.

You can also email us your request together with the requested information, scanned documents, at customerservice@ceb.intnet.mu. A processing fee, as per applicable rates, may be claimed to you based on your actual loading and requested load demand.


Commercial/Industrial Customers

Should you wish to apply for an increase or decrease in your declared load, you can contact us at any of our Customer Service Centers by quoting your Contract Account or Business Partner Number and making your request in writing. You should also bring the National Identification Card of your Director/Certificate of Incorporation of your company with you for application purposes.

You can also email us your request together with the scanned copies of the above requested documents at customerservice@ceb.intnet.mu. A processing fee, as per applicable rates, may be claimed to you based on your actual loading and requested load demand.
Termination of your electricity account
Should you wish to terminate your electricity account, you must apply for disconnection of the supply and settle any amount due on his/her electricity account prior to closure of the said account. You can contact any of our Customer Service Centres by quoting your Contract Account or Business Partner Number and making your request in writing or calling in person.

It is worth noting that the CEB will bear no liability on any account if an account holder vacates any premise without ensuring closure of the said account.
24/7 Emergency Fault Repairs
The CEB provides a 24/7 reporting service for complaints relating to faults/ power interruptions or for an electrical emergency. Just dial '130' and our agent will acknowledge receipt of your complaint within shortest possible time. Our 130 helpdesk can provide up-to-date information on power outages. The CEB will do its best to restore the power supply within the shortest possible delay.