1. How do I download the App?
IOS
For iPhone users, search for ‘MoKouran’ on App Store
OR
Open the following link on your iPhone: Click Here
Follow instructions to install.
Android
For Android phone users, search for ‘MoKouran’ on Play Store.
OR
Open the following link on your Android Phone: Click Here
Follow instructions to install.
2. How to register for the App?
Registration - Step 1
Click on SIGN UP for registration.
The screen to the right will appear. >>
Click on INDIVIDUAL
The screen on the next page will appear.
Note: Corporate Customers will be covered in a forthcoming ‘Help’.
Enter details in all fields below and click on NEXT.
An example has been given to the right.
Example:
The following message will appear.
Click on OK and NEXT. The following screen will appear.
Registration - Step 2
Enter information in all fields. Refer to information on the right.
Business Partner Number and Invoice Number can be obtained on CEB invoice.
Business Partner number - 1 in below picture of a CEB invoice
Invoice number - any one of your latest 3 CEB Invoice numbers (2 in below picture)
NID Number - National ID Card # (NIC#) of the Account Holder
Registration - Step 3
The following message will appear. Click on OK.
An activation code will be sent by sms and e-mail.
Enter the activation code and click on validate as shown below.
Registration - Step 4
The following message will appear. Click on OK.
Enter a 4 digit PIN to quickly access MoKouran. Click on SAVE.
The following message will appear. Click on OK. The Home screen (Dashboard) will appear as shown on next page.
3. What information is shown in the Dashboard?
The Dashboard as shown to the right displays the following:
- Total Amount Due & ‘PAY NOW’ functionality
- Last Meter Reading (on your CEB meter)
- Last Consumption
- Consumption Overview
Dashboard – Last Meter Reading
The pop-up screen provides the following information:
- Meter Number
- Last Reading Date
- Next Planned Reading Date
4. How do I effect a payment?
On the Dashboard – Click on PAY NOW
Clicking on:
- CANCEL – Will remain on the Dashboard
- OK – The Payment screen will appear as shown on the next page
Open Items
The Payment screen is shown below.
Select an item to pay
Click on PAY NOW. The screen to enter card details will appear as shown on the next page.
Input Card details
The card details screen will appear. Enter details as shown below and click on PAY NOW.
The following screen will appear.
Payment validation
Payment successful.
The following screen will appear after successful payment. Afterwards, the user will be redirected to the Payment screen.
Payment successful.
The following screen will appear if payment has not been successful.
Payment without selecting an invoice
Payment without selecting any invoice.
5. How can I view my Statement of Account?
Accessing the Statement of Account screen
Accessing the statement of account screen from the Dashboard.
View Statement of Account
The statement of account screen is shown below. It gives transactions for the past six months.
The Statement of account is downloaded in pdf format as shown below.
6. How do I see details on my premise?
Profile & Premises Details
Click on Account as shown below to go to the Account screen. The Account screen is on the right.
The Account screen shows profile and premises details.
7. Can I add more premises?
Add premise
Yes you can add premises.
Click on 
to add a premise. The screen to the right will appear.
Enter Business Partner Number, NID of account holder and Invoice Number on any one of last 3 invoices. Click on SAVE.
8. Can I view Planned Outages?
You can view Planned Outages.
A planned outage follows from planned CEB work where a stretch of roads and houses won’t be having electricity for some time.
Normally, the supply of electricity is resumed without notice.
Follow the step on the screenshot to go to the Faults and service requests screen.
The first tab shows all power outages around the island. The power outages can be filtered by locality.
9. Can I report an electrical fault?
You can report electrical faults and these are immediately available to our 130 HOTLINE.
Faults can be viewed and reported as shown below.
Report a fault
Enter details regarding the fault as shown below and click on SEND. An example has been given to the right.
Report a Fault example:
Pin the fault through Google Maps
Pin fault address as shown below and click on 
as shown below.
10. What can be done on the Profile screen?
The profile screen can be accessed as shown below.
11. How do I give feedback?
Click on ‘Feedback’ on the Profile screen (shown above)
Enter feedback.
- Click on :
- SUBMIT – To submit feedback
- CLEAR – To reset
The following message will be obtained after saving feedback.
12. How do I give suggestions?
You can give suggestions.
Click on Suggestions on the Profile menu.
- Enter suggestion as shown below. Click on :
- SUBMIT – To submit suggestion
- CLEAR – To reset
The following message will be obtained after saving suggestion.
13. How do I change my shortcut 4-digit PIN?
Enter Current PIN, New PIN and Confirm New PIN as shown below.
Click on CHANGE PIN CODE.
The following message will be obtained after PIN has been changed.
14. How do I use my fingerprint to access the App?
You can use your fingerprint provided your phone has this feature.
In your phone settings, enable this feature and register your fingerprints.
On the App, enable fingerprint as shown below and insert PIN to validate.
The following message will be obtained after fingerprint has been enabled.
15. What can be done as a ‘guest’ on the App?
Click on GUEST ACCESS to access MoKouran as a guest user.
A guest user can report a fault and send feedback and suggestions.
